Our insured moved a commercial appliance which damaged a few floor tiles. The commercial kitchen is a hodgepodge of mismatched floor tiles. Against our recommendations the insurer paid for the few floor tiles (workmanship) but now the insured wishes to go to appraisal on the value of the few cracked floor tiles, claiming the floor must be replaced and the entire floor redone to accommodate the repairs. Can we limit the Appraisal to the value of the small number of cracked tiles? Loss is in Georgia.
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