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Florida Emergency Rule and Memorandum Regarding Claims-Handling Manuals

The Florida Office of Insurance Regulation has issued an emergency order and an information memorandum regarding new rules regarding claims-handling manuals for residential property insurers.

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On July 1, 2023, the Florida Office of Insurance Regulation issued emergency rule 69OER-23-2, regarding minimum requirements for claims-handling manuals. Authorized residential property insurers are required to attest and certify that their manuals meet the specifications of the law, that there are adequate resources available to implement those manuals, and that they will provide copies of the claims-handling manuals upon request. The first required certification and attestation of the manuals must be filed by insurers by August 1, 2023, on the required forms, which may be found here and here.

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Christine G. Barlow, CPCU

Christine G. Barlow, CPCU

Christine G. Barlow, CPCU, is Executive Editor of FC&S Expert Coverage Interpretation, a division of National Underwriter Company and ALM. Christine has over thirty years’ experience in the insurance industry, beginning as a claims adjuster then working as an underwriter and underwriting supervisor handling personal lines. Christine regularly presents and moderates webinars on a variety of topics and is an experienced presenter.  

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